Checking Your Name Before Any Payout
One check sits behind everything else: we need to know the person asking for money is the person who owns the account. Open the verification section and upload a clear photo of your national ID, front and back, plus the wallet numbers you actually use. If the name on the wallet differs by a spelling or a middle name, tell us on
that same screen rather than sending twice. We also ask for a quick photo of you holding the ID when a match is unclear. That is what keeps your balance out of a wallet you do not control.
- Fill in your details as printed — Type your name exactly as it appears on your ID and on your wallet. Small differences in spelling are the usual reason a check stalls on our side.
- Upload your ID — Send a photo of both sides of your national ID. Make sure the text is readable and all four corners are in frame, since a blurred scan has to be sent again.
- Add your wallet numbers — List the bKash, Nagad or Rocket numbers held in your own name. Payouts go to these, which stops a stranger's wallet from being attached to your account.
- Answer the follow-up — If we need anything else, support messages the contact you signed up with. Reply from that same number so we can close the check and free up your balance.