Reference

Open the Legal Terms Behind Your Account

Your account rules, wallet rules and access policy sit in one place, in plain English you can read on a phone.

Account termsWallet rulesPrivacy basicsAccess eligibilitySupport contact
bge333 Open the Legal Terms Behind Your Account
WHO TO CONTACT

Get Your Policy Question Answered

Policy questions don't need a lawyer's letter. Open your account, tap support, and say what you're trying to do — change a wallet, close the account, get a copy of the terms you accepted. We read those in the order they arrive and reply in the same thread, so you never repeat yourself. Writing about a payment route? Add the wallet name (bKash, Nagad, Rocket) and the date of the transfer. That's enough for us to pull the record.

Live chat Open your account, tap the chat icon and type your question. Chat suits quick checks on wallet rules and access, and the thread stays saved so you can pick it up later from any device.
Email support Longer policy questions read better in an email. Send the account number, the wallet name and what you want changed, and the reply comes to the address on your profile.
Account message Anything tied to your own account — a terms copy, a closed-account request, a data export — goes through the message box in your profile, so it stays attached to your record.
HOW WE HANDLE IT

Browse the Rules That Keep Your Data Safe

Everything you hand over stays tied to one account record. We collect your number, name, wallet reference and play history because the account can't run without them, and we don't sell that data on. Login uses a one-time code to your phone, so the account is only as open as your handset. Cookies do the small jobs — keeping you signed in, remembering language. Retention follows local rules, and you can ask support to correct, export or delete your details; we verify it's you first, then act.

Data we hold

Your phone number, name, wallet reference and play history are what we need to run the account. Nothing beyond that is asked for, and payment PINs are never stored on our side.

Cookies

Cookies keep you signed in and remember your language choice. You can clear them in your browser whenever you like; a few login shortcuts will stop working until you sign in again.

Account security

Login runs on a one-time code sent to your number, so a stolen password alone gets nobody in. Tell support the moment your SIM or handset changes and we close the open session.

Keeping and changing

We hold account records while your account is open and for the period local rules require after that. Ask support to correct, export or delete your details and we run the check.

Clear Up Your Legal Questions

Most policy mail we get asks the same handful of things: which law applies, what happens to the balance, how to get a copy of the data. The six below handle those. If yours isn't here, send it through the support thread and we'll answer in writing. We keep replies short and in plain English, so you can read them on a phone screen without zooming.

Your own country's law comes first, then our account terms. Because access depends on local law and eligible regions, we may have to restrict or close an account that sits outside those regions.

Tell support before you travel and we'll check the rules for where you're going. Some regions can't be served, so play, deposits and withdrawals may pause until you're back in an eligible area.

We settle what's owed first, back to the wallet you used — bKash, Nagad or Rocket. Any open bet runs to its final result before the balance is released.

Yes. Cricket markets, slot rooms and live tables all sit under the same account terms, so a wallet rule that applies to Baccarat Circle applies to a BPL match market too.

Message support from your account and ask for an export. We confirm it's you with the one-time code on your phone, then send the file through the same thread.

Yes. A changed version replaces the one on this page, and we put a notice inside your account before it takes effect. Keep playing after that date and the new terms apply.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.